STORE POLICY
Refund & Returns Policy
We want you to understand exactly how refunds work before purchasing a Verestly digital product. This policy explains when a refund may be available, how digital downloads are handled, and what to do if you experience a problem with your purchase.
DIGITAL PRODUCT POLICY
How Refunds Work for Digital Products
Verestly products are primarily digital and may include workbooks, planners, worksheets, calculators, templates, guides, and other downloadable resources.
Digital Products Are Delivered Electronically
Because these products are delivered digitally, there is no physical item to ship back or return. Access may be provided through a download link, customer account, confirmation page, or purchase email.
Refunds Are Reviewed Individually
Refund eligibility depends on the circumstances of the purchase. We review reasonable refund requests individually, including situations involving technical problems, duplicate charges, or issues with the digital product you received.
Accessing a Product May Affect Eligibility
Once a digital product has been successfully delivered, downloaded, accessed, or substantially used, a refund may not be available unless there is a qualifying problem with the purchase or applicable law requires otherwise.
Our Goal Is to Resolve Problems Fairly
If you have trouble accessing a product, receive the wrong file, encounter a technical issue, or believe there has been an error with your order, contact us before assuming the purchase cannot be resolved. In many cases, we may be able to correct the issue without requiring a refund.
REFUND ELIGIBILITY
When a Refund May Be Available
Because Verestly products are digital, refunds are generally reviewed based on the specific circumstances of the order. A refund may be considered in situations such as the following.
Duplicate Charge
You were charged more than once for the same order or the same digital product because of a payment or checkout error.
Incorrect Product Delivered
The product or downloadable file you received does not match the product you purchased and we are unable to provide the correct item.
Corrupted or Unusable File
A downloadable file is corrupted, incomplete, or technically unusable and the issue cannot reasonably be corrected or replaced.
Access or Delivery Failure
You are unable to access or receive the purchased digital product and our support process is unable to restore or provide access.
Material Product Error
The product contains a significant technical or functional problem that prevents it from being used substantially as described on the product page.
Other Qualifying Circumstances
We may also consider other reasonable circumstances or provide a refund when required under applicable consumer protection law.
GENERAL EXCLUSIONS
When Refunds Generally Aren’t Available
Because digital products can be delivered and accessed immediately, some situations generally do not qualify for a refund unless required by applicable law.
Change of Mind
You decide after purchasing that you no longer want the product, no longer need it, or prefer a different product.
Product Was Not Used
Not opening, completing, or using a purchased digital product does not by itself make the order eligible for a refund.
Expectations Differ From the Product Description
A refund generally is not available when the product was delivered substantially as described but does not match a personal expectation, preference, or desired outcome.
Unsupported Software or Device
Compatibility problems caused by unsupported software, outdated applications, device limitations, or third-party services generally do not qualify when product requirements were clearly disclosed before purchase.
Product Has Been Substantially Accessed
A refund may not be available after a digital product has been successfully downloaded, accessed, copied, or substantially used, unless a qualifying problem with the order exists.
Results or Financial Outcomes
Verestly educational products do not guarantee a specific financial result. Dissatisfaction with an outcome alone does not generally make a purchase eligible for a refund.
These Guidelines Do Not Limit Your Legal Rights
Nothing in this policy is intended to exclude or restrict any refund, remedy, or consumer right that cannot lawfully be excluded under applicable law.
TECHNICAL SUPPORT
Download or Technical Problems
If you cannot download, open, or use a purchased Verestly product, the issue may be something we can resolve quickly. Before requesting a refund, use the steps below.
Check Your Order Email
Review the email address used during checkout and look for your Verestly order confirmation or download email. Also check your spam, junk, promotions, or other filtered folders if the message does not appear in your inbox.
Try the Download Again
If your download was interrupted or the file did not save correctly, try accessing the original download link again using a stable internet connection and a current web browser.
Confirm the File Requirements
Some Verestly products may use formats such as PDF, XLSX, ZIP, or other standard digital file types. Make sure your device has compatible software capable of opening the file format included with the product.
Contact Verestly Support
If the problem continues, contact us with enough information to identify your order and describe the issue. We may provide a replacement file, restore access, or help troubleshoot the problem.
WHAT TO INCLUDE
Help Us Resolve the Issue Faster
When contacting us about a technical problem, include the name or email address associated with the order, the product purchased, your order number if available, and a brief description of what happened.
- Order number, if available
- Email address used at checkout
- Name of the purchased product
- Description of the problem
- Screenshot or error message, when helpful
If we confirm that a purchased file is defective, inaccessible, or cannot reasonably be corrected or replaced, the order may qualify for a refund under this policy.
REFUND REQUESTS
How to Request a Refund
If you believe your purchase qualifies for a refund, contact Verestly with the details of your order and a clear explanation of the issue. Providing complete information helps us review your request more efficiently.
Gather Your Order Information
Have your order number, the email address used during checkout, and the name of the product ready before contacting us.
Explain the Problem
Briefly describe what happened and why you believe the order qualifies for a refund under this policy. Include relevant screenshots or error messages when they help explain the issue.
Submit Your Request
Send your request through the Verestly contact page and select the most relevant support option available.
Contact VerestlyWe Review the Request
We may review the order status, product access, payment details, technical history, and the circumstances you reported before determining whether a refund is appropriate.
Submitting a refund request does not automatically guarantee approval. Refunds are evaluated under this policy and any consumer rights that apply to the transaction.
AFTER APPROVAL
Refund Processing & Payment Method
If a refund request is approved, we process the refund through the original transaction whenever reasonably possible. The time it takes for the funds to appear can depend on the payment provider, card issuer, bank, or other financial institution.
Refunds Usually Return to the Original Payment Method
Approved refunds are generally issued back to the payment method used for the original purchase, such as the card, PayPal account, or other supported payment method used during checkout.
Processing Times Can Vary
After Verestly submits an approved refund, your payment provider or financial institution may require additional time to process and display the credit on your account.
Partial Refunds May Apply in Limited Cases
When appropriate, a refund may cover only the affected portion of an order rather than the entire purchase, particularly when an order contains multiple products or only part of the transaction is affected.
Product Access May Be Revoked
If a digital purchase is refunded, download permissions, account access, license rights, or other access associated with the refunded product may be removed where applicable.
WHAT HAPPENS NEXT
From Approval to Completed Refund
- 1 Refund approved
- 2 Payment provider receives the refund
- 3 Bank or provider processes the credit
- 4 Credit appears on your account
Payment Provider Timing Is Outside Our Control
Once an approved refund has been submitted to the payment provider, Verestly cannot control how quickly your bank, card issuer, PayPal, or another payment service posts the credit to your account.
NEED HELP?
Questions About This Policy?
If you have a question about a purchase, digital download, refund request, or this policy, contact Verestly and include the relevant order information whenever possible.
Contact VerestlyRELATED POLICIES
This Refund & Returns Policy applies to purchases made directly through Verestly. Purchases made through a third-party platform may also be subject to that platform’s applicable payment, refund, or marketplace terms.
Nothing in this policy is intended to limit any consumer right or remedy that cannot lawfully be limited or excluded under applicable law.
Last updated: October 2, 2026